Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you (“you,” “your,” or “Customer”) and Glide CoPilot, Inc., a Delaware corporation with a registered address at [street address, city, state, zip] (“Glide,” “we,” “us,” or “our”), governing your access to and use of the Glide CoPilot platform, websites, mobile apps, APIs, and related services (collectively, the “Service”).

By creating an account, clicking “I agree,” or using the Service, you accept these Terms. If you don’t agree, don’t use the Service.

If you’re using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms — “you” means both you personally and the business.

Glide CoPilot is an AI-powered digital presence platform for small businesses. It provides a unified inbox, social posting, review management, booking management, customer journeys, and related features. We may add, change, or remove features over time. Material changes will be communicated reasonably in advance.

Glide is a software-as-a-service product. We don’t guarantee any particular business outcome — increase in customers, ranking, engagement, revenue, or anything else. Outcomes depend on your content, your market, and many factors outside our control.

To use Glide you need an account. You agree to:

• Provide accurate, complete, current information.
• Keep your login credentials confidential and not share them.
• Notify us promptly at security@glidecopilot.com if you suspect unauthorized use of your account.
• Be responsible for everything that happens under your account.

You must be at least 18 to use Glide.

You agree not to use the Service to:

• Send spam, unsolicited bulk messages, or anything that violates anti-spam laws (CAN-SPAM, CASL, GDPR e-Privacy, TCPA, etc.).
• Impersonate any person or business, or misrepresent your affiliation.
• Distribute malware, phishing content, or links to harmful sites.
• Harvest or scrape data from the Service or from connected platforms in violation of those platforms’ terms.
• Reverse-engineer, decompile, or attempt to extract source code (except where we’ve published it ourselves).
• Resell, sublicense, or commercialize the Service without our written permission.
• Use the Service to compete with us or build a competing product.
• Probe, scan, or test vulnerabilities without prior coordination through our security disclosure process.
• Violate any applicable law or any rights of any third party.
• Generate or distribute content that’s illegal, defamatory, harassing, hateful, sexually explicit involving minors, or that infringes intellectual property.

We may suspend or terminate accounts that violate this section without prior notice when the violation is severe or harmful to other users or to platforms we integrate with.

“Customer Content” means everything you upload, create, or send through the Service: posts, replies, journeys, brand briefs, images, customer messages, contact data — anything that originates from you.

You own your Customer Content.You grant Glide a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Content solely to provide the Service to you (e.g. to render it in your dashboard, to publish it to a connected platform when you click Publish, to back it up, to apply AI features you’ve enabled).

We don’t use your Customer Content to train third-party AI models. We don’t sell or share it for advertising.

You’re responsible for making sure your Customer Content is lawful, doesn’t infringe anyone’s rights, and complies with the terms of every platform you connect (including Meta’s Platform Terms for Facebook, Instagram, Threads, and WhatsApp).

The Service includes AI-assisted features that draft posts, replies, brand DNA briefs, journey messages, and other content (“AI Output”). You acknowledge:

• AI Output is generated by machine learning models and may contain inaccuracies, errors, or content you don’t want to publish. You are responsible for reviewing and approving every piece of AI Output before it’s sent or published.
• AI Output is provided “as is” with no warranty of accuracy, fitness, or non-infringement.
• Different users with similar inputs may receive similar AI Output. We don’t guarantee that AI Output is unique to you.
• To the extent we have any rights in AI Output you generate through Glide, we assign those rights to you, subject to our right to use the underlying models and patterns to operate and improve the Service.

The Service integrates with third-party platforms (Meta’s Facebook, Instagram, Threads, WhatsApp; Google Business Profile, Gmail, Google Calendar; Twilio; SendGrid; Stripe; and others). You authorize Glide to access those platforms on your behalf using credentials and tokens you grant.

• You are responsible for complying with each platform’s terms of service and platform policies.
• Glide is not affiliated with, endorsed by, or sponsored by Meta, Google, Twilio, SendGrid, Stripe, or any other named platform.
• If a platform changes its API, restricts a feature, or revokes your access, the corresponding Glide feature may stop working. We’ll do reasonable work to adapt, but we don’t guarantee any specific integration will remain available.
• Platform-specific data handling is described in our Privacy Policy.

Glide and its licensors own all rights in the Service, including the software, design, branding, and documentation. Nothing in these Terms transfers any of those rights to you. We grant you a limited, non-exclusive, non-transferable license to use the Service for your business purposes during your subscription, subject to these Terms.

Feedback, suggestions, or ideas you give us about the Service are non-confidential and we may use them without obligation to you.

We sometimes label features as “beta,” “preview,” or “experimental.” Those features are provided as-is, may change or be withdrawn without notice, and are not covered by any service level commitment. Use them at your own risk.

EXCEPT WHERE PROHIBITED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; OR THAT AI OUTPUT WILL BE ACCURATE OR SUITABLE FOR YOUR USE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLIDE’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID GLIDE IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) US$100.

GLIDE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, OR GOODWILL; BUSINESS INTERRUPTION; OR THE COST OF SUBSTITUTE GOODS OR SERVICES — EVEN IF WE’VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These limits apply to all claims, whether based on contract, tort (including negligence), or any other legal theory. Some jurisdictions don’t allow these limits — in those jurisdictions our liability is limited to the smallest extent permitted.

You agree to defend, indemnify, and hold harmless Glide, its affiliates, and their employees and agents from any claim, loss, or expense (including reasonable attorneys’ fees) arising out of: (a) your Customer Content; (b) your use of the Service in breach of these Terms; (c) your violation of any law or third party’s rights, including any platform’s terms of service.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute will be resolved exclusively in the state or federal courts located in [county], Delaware, and you and Glide consent to personal jurisdiction there.

Class action waiver. You and Glide agree to bring claims only in your individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding.

We may update these Terms from time to time. If we make material changes, we’ll notify you by email or in-app notice at least 30 days before they take effect. Continued use of the Service after the effective date means you accept the updated Terms. If you don’t accept, stop using the Service and cancel your subscription before the effective date.

• Entire agreement. These Terms, plus the Privacy Policy and any order form or plan-specific addendum, are the entire agreement between you and Glide. They supersede any prior agreements.
• No waiver. If we don’t enforce a provision, that’s not a waiver of our right to enforce it later.
• Severability. If a provision is held unenforceable, the rest of the Terms remains in effect.
• Assignment. You can’t assign these Terms without our written consent. We can assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices. We send notices to the email on your account. You send notices to legal@glidecopilot.com.
• Force majeure. Neither party is liable for failure to perform due to events beyond reasonable control (natural disasters, war, civil unrest, internet or platform outages, etc.).
• Independent contractors. Nothing here creates a partnership, agency, or employment relationship.

Legal: legal@glidecopilot.com
Support: support@glidecopilot.com
Mailing address: Glide CoPilot, Inc., [street address, city, state, zip]